A regional credit union had allowed part of their staff to work remotely three days a week. With a new hybrid staff, it became more difficult to ensure that employees were adhering to company policies, especially when it came to sensitive customer information. With millions of dollars and customer privacy at stake, it was critical for the executives to be able to monitor employees and be able to have definitive proof if an investigation were necessary.
The CIO and the head of HR worked together with Interguard to set up employee monitoring that would also record activity so that any necessary investigation would be easy:
Recorded activity that can easily be accessed to build a case.
Custom alerts that send a notification if any sensitive data was accessed outside of the normal course of business
File tracking to see if sensitive files are being accessed, altered or moved